Receive 20%+ OFF ALL YEAR LONG for our 20th! Details Here

Receive 20%+ OFF ALL YEAR LONG for our 20th!
Details Here

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Celebrate Hotel Cielo's 20th Anniversary with Us!

We’re celebrating with special promotions throughout THE ENTIRE YEAR.

Here’s what we have planned for you:

Special Offer:

Stay 5 Nights, Get 20% Off Your Entire Stay!

And there's More:

20th of the Month Extra Bonus: For an added treat, if your stay includes the 20th of any month, you’ll receive an additional 20% off for that particular night. It’s our way of thanking you for being a part of our celebration.

20% OFF Our Entire Menu: Indulge at Restaurant Carboncitos with 20% Off!

Promotion Info:

  • Please note that these promotions are exclusively available when booking directly with us and are not applicable on any other websites.
  • For every 5 nights you stay with us, you’ll receive an amazing 20% off your entire stay. For instance, if you stay for 10 nights, you’ll get 20% off the total bill. If your stay is 8 nights, you’ll still enjoy 20% off, applicable to the first 5 nights.
  • To enjoy the additional 20% off on the night of the 20th, a minimum stay of 5 nights is required. This extra promotion adds even more value to your already fantastic stay.
  • Indulge in a 20% discount at Restaurant Carboncitos by booking a minimum of 5 nights with us.
  • Please note that these promotions cannot be combined with any other ongoing offers.
  • All promotions are applicable only on non-refundable rates.
  • Please be aware that these promotions are not available during the following dates: December 22, 2023, to December 26, 2023, and December 27, 2023, to January 4, 2024, as we celebrate Christmas and New Year’s Eve.
  • Note: All promotions and offers are subject to availability and may be subject to change without prior notice. Terms and conditions apply.

You'll Love our Traditional Mexican Hacienda Style Hotel on Playa's 5th Avenue

Come Enjoy Playa del Carmen!

Hotel Cielo brings value and variety to guest’s vacations in the Riviera Maya. Located just one block from the beaches of the Mayan Riviera, Hotel Cielo was inspired by a love story and named after the roof top view all guests can enjoy during their vacation in Playa del Carmen.

You Have Found

the BEST RATE Available

At Hotel Cielo we promise that the prices on our website are the best available anywhere online.

So take a look around, and let us know when you’re ready to reserve your room!

You WILL NOT find these deals anywhere else online!

(Plus with our 20% OFF discounts this year, our prices are unbeatable!)

Welcome to Hotel Cielo

Hotel Cielo is one of the few remaining Playa del Carmen hotels that honors classical Mexican architecture, a detail that adds an authentic Mexican charm to your stay, with contemporary guest services and amenities. Discover a beach vacation in Playa del Carmen that brings you value, variety and a true vacation in one location under the skies of the Mexican Caribbean. You will fall in love not only with the story that started Cielo Hotel, but the people who continue the tradition of building great vacations that provide value and variety. 

King Room with Balcony

Family Room with Balcony

In the heart of Downtown Playa

Located a block off the beach and right along 5th Avenue, our hotel and restaurant are ideally positioned for a great Playa experience.

Our Clients LOVE Us

Our longstanding reputation for both our hotel and restaurant is evident all over the web.
Read More Raves and Reviews Here.
Ashley H
Ashley H
Customer Service Beyond pleased with the attentiveness and friendly staff at this hotel. They get to know you by name, knowledge of the area and assistance with all request. I wanted to surprise my bf for his birthday since I had to come home before him. I reached out to the staff. Response was immediate, paid over the phone and made it happen! He was so surprised. Every person we engaged with was friendly and always had a smile on! Thank you all so much! Definitely would recommend this little gem!
Oscar Hernández
Oscar Hernández
¡Excelente servicio! El equipo del hotel te hace sentir cómodo y seguro desde la recepción, y eso es súper valioso para los huéspedes. La habitación muy limpia y muy cómodo todo. Los precios accesibles y la ubicación hacen de este hotel la mejor opción para los viajeros. ¡Muchas gracias por todo! La próxima vez que visite Playa del Carmen, me hospedaré de nueva cuenta en este hotel. ¡Saludos!
laurie p
laurie p
Amazing boutique hotel We absolutely love Cielo. Very clean rooms with a Mexican flair. Great air conditioning and super comfortable beds! We love the rooftop to have some quiet time. Over looking the sea that is one block away. Love people watching on the famous 5th ave. Beautiful huge palapa on the roof also for lounging in the shade with the breeze of the sea. Washroom with a really neat door on the roof. We love the location. Recommend Hotel Cielo to anyone looking for a wonderful place to stay.
olimar d
olimar d
Volver al paraiso No estábamos seguros del regreso,sin embargo después de hospedarnos 10 dias en este pedacito de cielo una vez más regresamos a casa felices y seguros. Con algunos cambios tras Covid nos dio gusto sentirnos en casa en un lugar amigable y cálido como siempre. Gracias a todos x tantos detalles,recomendaciones y cuidados. Especialmente a nuestra camarista y al equipo de recepción que nos facilito nuestra estancia. Volveremos!!
Wonderful Boutique Hotel I've been visiting Hotel Cielo for 10 years, and once again, the staff did not disappoint. It feels more like visiting friends than staying at a hotel. Everyone knows your name, and the owners Steve and Alejandra are highly visible and engaged with their guests. The hotel is extremely clean, and is located at a perfect location, right on 5th Avenue and less than 1 block from the beach. You can see the ocean and sand right from the hotel. Don't hesitate to consider Hotel Cielo for your next stay in Playa del Carmen
Allen L
Allen L
They take care of their people. They take care of you. Cute boutique hotel with that authentic Mexican feel that's getting hard to find. When I heard how well they are taking care of all their staff during the tough COVID season, it spoke volumes. Many places cut their people or dropped them to nominal wages. Hotel Cielo didn't. If you like supporting places who support their people and do everything with integrity, be their guest... Plus, the food downstairs is some of the best in Playa.
Awesome Stay Hotel Cielo in Playa del Carmen is just a wonderful little hotel with an old world feel and filled with warmth & charm. We feel bad for we should of wrote this review months ago, but here we are doing our best to make up for it.Property has such a Mexican hacienda style with a rooftop second to none & breathtaking views of the Caribbean. Staff, absolutely wonderful and very accommodating. Their restaurant Carboncitos, delicious !!! will be reviewing them as well. Overall....just Incredible , felt so comfortable as if we were in our own home and can't wait to to return. Oh ... and they had great WiFi. Hotel Cielo..... thanks for a great vacation
Akashana H
Akashana H
Better than home! This spring pre-Covid we visited Hotel Cielo. It was so cute and the staff was so nice. The owners even are there and take time to talk with you. Its cozy and so different from big resorts. We can't wait to go back. I loved the natural decor and not wild loud colors.
Peter K
Peter K
Great experience I took my wife on a surprise get away to Mexico playa del Carmen. I researched a hotel that had numerous likes and great reviews. I chose hotel Cielo. When we got there it was better than expected. The rooms were absolutely beautiful and the view was breathtaking. The hotel was right on the main avenue that had every type of restaurants and stores. We were right down the street from the ferry going over to Cozumel. The hotel has a really great roof top lounge that you need to experience. I give hotel cielo an easy 5 stars.
ALWAYS ON MY MIND Just to be clear, Cielo is my favorite hotel in Mexico by far, even though it is not an all inclusive because it doesn't have to be. The building is a great representation of Hacienda style living with lush gardens within, exceptionally clean with special touches like handmade soap and shampoos in the rooms and housekeeping personnel that are at the top of their game. The service is second to none, the food at the in house Carboncitos is stellar, the drinks here are cold and tasty. Proximity to anything you may need is just steps away in any direction and the beach is just 50 feet east. Yes I am partial, and probably swayed a bit, but: THEY HAVE EARNED MY BUSINESS with downright good, clean and honest accommodations . Be sure to say hi to Steve, the owner and tell Him, "Chicago Joe sent you"....

We Honor

Traditional Mexican

Style + Flavor

Our boutique hotel is designed in the classic hacienda style and our restaurant’s food is renowned for its secret local recipes. Together, we provide a unique experience hard to find anywhere else in Playa, which is modernizing quickly. 

Work from Home - From Mexico!

Through and after the pandemic, a lot of us are “working from home” right now. Have you considered that “home” could be anywhere? As long as you have internet access, does anyone really care where you are? For that matter, do they even need to know

It’s time to think outside the box. Sure, you can stay in the US and deal with the winter weather (and everything else). But you could also slip down to the Mayan Riviera and “work from home” in one of Hotel Cielo’s beautiful rooms with views of the Caribbean Sea. And with our long-term rental pricing, you’ll be pleasantly surprised when you see the cost.

It’s up to you: traverse that icy driveway every day or spend every minute dragging your toes through the white sand beaches of one of the most beautiful (and safest) regions in all of Mexico. 

Listen: Playa del Carmen is calling… the only question is whether you’re going to answer.

Our Award-Winning Restaurant

Remember, all guests receive The Best Hotel Rate PLUS:


Enjoy Our EXCLUSIVE Roof Terrace

Our rooftop terrace has beach chairs, a view of the ocean, warm ocean breezes, and the gift of quiet solitude.

See Cozumel during the day and the enjoy the beautiful glow of island lights at night.

Watch the colorful sunrise with coffee or sunset at happy hours. This area is only for guests, so take advantage of the seclusion!

Chic. Boutique. & Magnificently Mexican!

the BEST RATE Available


Enjoy our specials ALL YEAR LONG
Stay 5 Nights and Get 20% OFF

Come for a StayCation!

Looking to escape to Mexico? Learn about our new monthly and long-term deals, ideal for remote workers.